I am meeting today with Nancy Kupka, Director of Human Resources at the beautiful Peninsula Hotel in Beverly Hills.
We first met in 2008 when Vatel Los Angeles was about to be launched and Peninsula was among the first properties to host Vatel interns in Los Angeles. Since then, Nancy carefully “hand picked” more than 40 talented Vatel students who had the privilege to be mentored by some of the most rigorous professionals in the industry.
The Peninsula Beverly Hills operates at full occupancy most of the year and provides 24 hour check-in Check-out to demanding high profile guests and Hollywood celebrities. In addition, the staff must keep the highest standards and render flawless guest services in the most difficult and stressful conditions. This remarkable ability to provide unforgettable guest experience in the most exquisite environments earned the Peninsula Group the most impressive recognition ever bestowed by Forbes Travel Guide: in 2019, Peninsula made history by being the first and only Hotel Group granted a 5-Star rating to each and all of its properties worldwide.
An insider joke says; “if you can make it at Peninsula Beverly Hills you can make it anywhere.” It is especially true for almost half of the Vatel interns whom Nancy has been able to either hire in Beverly Hills after the MBA program or relocate to an other Peninsula Hotel abroad. These “stars” as Nancy likes to call them, have been hired in Peninsula Tokyo, Hong kong, Paris, Manilla and Bangkok. Some, like Arthur now Assistant Food and Beverage Outlet Manager at Peninsula Chicago, were able to come back to the USA a few years later. This year Clara who just ended her training as F&B Manager will be the lucky recipient of an additional period of training at Peninsula Paris before moving on to Peninsula Shanghai and Antoine who completed his training as Supervisor at the Roof Top Garden earned Nancy’s recommendation to pursue his career at Peninsula Tokyo.
A lasting collaboration for more than 10 years must have some fundamental reasons and I was curious to explore these reasons with Nancy;
What makes Vatel interns so attractive to one of the most luxurious and VIP filled hotel in the country?
To Nancy, in addition to their excellent education in the field of hotel management, the students’ flexibility, eagerness to learn and genuine positive attitude is key. The training involves typically placement in the Operational Division that best suits them – either F&B or Rooms. The Vatel trainees must learn all procedures and standards and are usually able to handle supervisor or managerial positions within a few months. Today Alisson and newly recruited Adrien are on schedule so we had a chance to meet briefly for a quick update.
Alisson will be ending her 12 month training in the Rooms Division at the end of the month. She started her internship as Housekeeping Assistant Manager and is now working at the Guest Relations department. This is a very special department where there is no limit in the ways you can make a guest experience unforgettable. I cannot resist to tell you the story of this little girl who left her Teddy Bear before heading to the airport. The Guest Services team took the Teddy Bear and took pictures of the bear looking for the little girl in all departments of the hotel, with the Chef, the Housekeeper, the Gardener, Servers… then they created a book with all the pictures and sent it back with the teddy bear to the little girl. This family will probably never forget that incredible moment when they received the package!
In the F&B Department Adrien is starting as Supervisor at the very busy Living Room. Already, Nancy has spotted Adrien’s positive attitude with both the guests and his team. A fast learner and a professional attentive to details, Adrien will surely be promoted before the end of his training.
It is with great appreciation that I wanted to report our collaboration with the Peninsula Group through our wonderful relationship with Nancy Kupka. This is an example of a truly ideal win-win situation where the Hotel, the Students and the School’s combined resources are acting for the best of each party.
By Nathalie Plaire-Virovac
Program Director and Relations to Hotels
In this live event, 4 of Vatel USA alumni are joining the call to talk about their experience during and after completing the MBA program in Los Angeles and San Diego.Read more
Can I get a visa in Covid Times? Will I find an Internship?... your questions will be answered on December 17 & 18Read more
Now more than ever it is crucial to find support for your professional career. Vatel USA is partnering with TGW the perfect online platform to connect young professionals with industry leaders eager to share their knowledge with the new generation.Read more
A few months ago the popular French TV show, 66 Minutes on M6 channel, came to interview our successful Vatel Los Angeles graduate Siera Mhalla. It is time to watch the interview that aired on Sunday September 20.Read more
New strategies and innovations for post crisis hospitality and the Power of mentorshipRead more
Seeing Opportunities Where Others Only See ChaosRead more
It is with great joy that we welcome our students back to Vatel schools. Of course, the virus is still around and so. we must all – cheerfully - respect the health measures put in place in our schools and training restaurants and hotels.Read more
On reopening the Setai Hotel Miami after confinement. Expectations Vs RealityRead more
Luc Delafosse Discuss how the Hotel industry is facing the current crisis and the new emerging opportunitiesRead more
Follow Vatel San Diego student on Instagram as he develops his creativity in the kitchen while in confinement.Read more
Club members are not typical guestsRead more
Damien, in Management Training at the JW Marriott, is trusted to overlook the Front officeRead more
The hospitality and tourism industry puts people in touch with an ever-increasing and constantly changing world, making it the only one of its kind.
Read our mission.
Serving others is a priceless quality in the hospitality industry, but not just there. Students with a degree in hotel management are attractive to employers: their qualities make them champions in all types of professions.Read more
French TV Show 66 Minutes on M6 came to Los Angeles to interview SieraRead more
Online magazine Le Petit Journal, writes a great article about Vatel Alumni Serguei Aver, now General Manager at Petrossian NYC, house of the best caviar in the world.Read more
The 26th Eurhodip conference took place in Istanbul from October 16 though 20th, with the theme “Together, let’s build bridges.” Roughly a hundred participants from 25 countries and 35 schools attended this event.Read more
From Human Resources Director Nancy Kupka, about Vatel internsRead more
With schools throughout the world, nearly four decades of development, the art of hospitality raised to its highest level... And at the heart of the curriculum that made the group’s world recognition: the professors, heralds of Vatel pedagogy.Read more
Senior F&B Instructor at Vatel Bangkok, Isabelle Ferchaud is also the Vatel application restaurant Manager.Read more
Each year our Group School directors, getting together for the Vatel International Convention, use today’s experiences to continue to invent tomorrow’s schools for our future hospitality professionals.Read more
Vatel cultivates the qualities required to be a good professional in the hospitality industry: being fluent in foreign languages, knowing how to work with other cultures... Hoteliers are attracted by Vatel students’ resumes, as Vateliens can tell us.Read more
François Perraud feels both a hotelier and a financial controller, an expertise that he likes to pass on to Vatel students.Read more
Jeremie de Fombelle has always loved resorts and has seen many of them, before coming to Mauritius. And this is where he really fell in love! But economic competition is stiff. How can you stand out, if not by the quality of your management?Read more
A professor of marketing, corporate promotion and negotiation, Sophie Lot loves adult education and teaches at Vatel Switzerland.Read more
Thanatat Boonpeng: a young Vatel graduate at Siam Kempinski Hotel Bangkok.Read more
Every day, Vatel students and instructors prepare for class, study, and fan the flames of their curiosity, thanks to the cutting-edge digital library provided by the ScholarVox platform. Come right this way for digital access to knowledge!Read more
An MBA specializing in ecotourism opens in Madagascar. This island has all it takes to materialize this demanding approach of responsible and innovative tourism.Read more
New ideas, enthusiasm, the desire to embrace a gourmet universe: Jerome Ferrer’s story has all the ingredients that inspire the best “success stories” to strategy professors!Read more
The hospitality and tourism industries are particularly concerned by sustainable development. And what if Vatel alumni played a key part in this transition towards more environmentally friendly hotel management?Read more
Travel broadens the mind, as the old saying goes. It also leads to unconventional restaurants. Let’s meet two Vateliens who founded Le Kaya Restaurant in Tignes.Read more
Besides having a Bachelor or an MBA Vatel, what does being a Vatelien mean?Read more
Throughout their entire careers, Vatel alumni remain in touch with their schools. This is also true for Kevin Tessieux, who has never forgotten that he was also once a student, and who now shares this knowledge with students today.Read more
Chahrazade Baroudi, a Vatelien since 2013, describes her job as Marketing and Communication Manager in IDAM, Alain Ducasse’s restaurant on the top floor of the Doha Museum of Islamic Art, in Qatar.Read more
Future hospitality professionals, welcome to Vatel’s 100% management simulation serious game! For an entire week and on three continents, MBA students met the challenge of managing a 4-star hotel and a resort in the Indian Ocean. The winners are...Read more
Who is Gaelle Garnier, the new manager of the network of 35,000 Vatel alumni throughout the world? Let’s meet a Vatelien who works with Vateliens!Read more
The 25th Eurhodip conference, which Vatel took part in, took place in Croatia. Targeting responsible tourism, this conference allowed participants to have more information on opening higher education courses in the field of sustainable development.Read more
Designed to address the needs of the global hospitality industry, the Marco Polo program strengthens the international profile Vatel students have and has just received the prestigious Best Innovation in an Educational Program Award.Read more
Graduated in 2011, Alexis Bouche began his career in England. Six years later, he returned to France and is now the Sales Manager of the 5-star hotel, Villa Maïa.Read more
Nearly 40 years old, and now 50 campuses in 32 different countries: Vatel Group opened its first school in Paris and is continuing to grow and duplicate its innovative educational concept in schools abroad.Read more
Trained at Vatel Nimes ten years ago, Chloe Wu has a brilliant career in China. She no longer works in the hospitality industry, but has not forgotten her passion of hospitality and service...Read more
The Vatel International Research Center in Hotel and Tourism Managementhas just published the 10th edition of its Journal, which targets research and reflections on changes taking place in the hospitality and tourism industries.Read more
Curiosity, humility, team spirit... A Vatelien shares his commitment to values his school transmitted to him.
The same international spirit that students have Vatel and 4 students in nursing undertake a humanitarian project in Madagascar.Read more
A traveler - salesman - ambassador, Marco Polo introduced Asia, at that time nearly unknown, to Europe. This inspirational fate has given its name to Vatel’s international exchange program, where students can study at another Vatel campus for a year.Read more
The most senior representatives in the international hospitality industry give Vatel the Best School Hospitality Award. An entire profession thus acclaims them.Read more
Learning the skills needed to be a manager, quick employability, international careers... Vatel, the passport that gets you hired. See the video.Read more