Clément BOYER is currently Assistant Guest Relations Manager at Fairmont Hotels & Resorts Singapore.
"Working for the Accor group and if possible in Asia": this was the ambition of Clément Boyer, Vatelien class of 2015. His job today? Guest Relations Officer at the So Sofitel Bangkok Hotel in Thailand.
In a group like Accor, the Experience & Satisfaction Manager is in charge of monitoring customer satisfaction, compliance with protocols and quality control procedures.
“Checking compliance with over 300 standards, meeting clients at key stages in their stay with us, answering comments on the net, processing questionnaires for our client base,” is all a part of his daily fare. He also shares quality indicators with other managers in the hotel in regularly scheduled meetings.
This student, who attended Vatel in France and in the US, started out with a six-month management internshipin this hotel, as part of the management training program which allows hotel chains to meet new talents.
“My goal was to stay in the group, and if possible, in Asia”. Both goals reached for this golf enthusiast in the capital of Thailand.
Agathe's journey in the world of hospitality began with a deep-rooted love for travel and a desire to work in hotels. Her pursuit led her to Vatel.Read more
The journey of Louisa Mouthon from the world of Vatel to the world of entrepreneurship.Read more
More and more human communities consider ecotourism to be a solution that promotes their way of life, and preserves their culture and biodiversity surrounding them.Read more
Martin Rousset, a Vatel Nimes student, flew to Antananarivo for Vatel Madagascar’s specialization in ecotourism management for his last MBA year.Read more
The tourism sector, one that now attracts millions of young students throughout the world, is in tune with globalizationthat is currently being overturned by inequalities and environmental threats.Read more
Vatel Rwanda started in 2016, we began to prepare the first intake for 2018, headed by Nicole Bamukunde, a Rwandese graduate of Vatel, and who has worked in startups in her country, which is totally renewing itself.Read more
This last week of November, 339 5th year students competed in English for 1st place on the podium.Read more