NEW JOBS FOR VATELIENS: Jeremie Zeitoun is now Senior Hotel Relations Manager at Egencia (Expedia).
At Expedia since June, 2015, as the Market Associate, Jeremie is going to tell us more about the new types of relationships he has with his partners and his new daily challenges.
“Ever since I was a little kid, I’ve really been touched by everything relating to human relationships. That’s the reason why I did a degree qualifying me to work in summer camps for children - BAFA.
I found out that I really loved organizing events, strategy and making other people happy. So going to Vatel and working in hospitality and tourism was really what I wanted to do.This was a very well-known school, one that people recommended to me.
In addition to that, I liked the concept where theoretical courses were followed by practical work. These were great years and I’ve got lots of fond memories of them.”
“Vatel taught me the codes in our line
of work and transformed me”
“Professional applications taught me the correct gestures and taught me how to excel. For my first year I went to the Hotel de Sers, a five-star luxury hotel on the Champs Elysees. After having spent four months at the Front Desk and in the restaurant, I wanted to stay at that hotel, and I still am in contact with all the team members.
And then I went to Ireland, where I spent four months in the gourmet restaurant of the Adare Manore 5* and after that in the United States for a year, at the Setai Miami Beach, as a Runner and then as the Captain.
In each of these internships, Vatel was not only known, but considered as a benchmark. That’s why I was able to be quickly considered as the team leader and why all the Vatel alumni who worked in the same hotel or in the same city helped me out.”
“I quickly became aware that Vatel was not only a network of different schools, but first and foremost, a network of men and women present all over the world.”
After that I worked in the restaurant of the Parisian palace Plaza Athenee, as the Assistant Restaurant Manager when I was an intern. I then became aware that in the hospitality industry, 550 employees make up one large family.
Then, I changed jobs and started working in the Front Office and Guest Relations in the Hotel Intercontinental Paris Avenue Marceau to have a new experience and to start making strategic decisions. I’d always tried to make my customers happy when they went to my restaurant. And here the only difference was that they were at the hotel.
I always try to wow my customers, to consider each of them as an individual, in order to meet all of their expectations. I try to understand them, to put myself in their shoes, to think about what would make them happy.
Working at the Hotel du Louvre as the Duty Manager and the Guest Relations Manager was a fantastic experience where I learned how to make decisions and be accountable for them.
“After having spent a year at the Hyatt, I was contacted for a job in Expedia’s Parisian branch. I was pretty scared to leave the atmosphere in the hotel while at the same time awfully excited about the strategic dimensions this job would entail. I took my time, met the employees, assessed the opportunity and decided to go for it.
No regrets at all! Each day brings a new challenge and the people surrounding me are all very creative and pro-active. Here I found out how to create partnerships and establish long term relationships with hotels. Now my quest for customer satisfaction is with partners, for whom my hands-on experience really boosts the comprehension of their issues.
My job consists in:
Expedia has a very motivating management style: team work, solidarity, and helping others are what this is all about and this makes us want to excel in everything we do and support all other team members.
I want to continue to keep learning in this company, which is also expanding every single day. My managers trust me and prove this to me every day, as they allow me to take a lot of initiatives.”
Each year our Group School directors, getting together for the Vatel International Convention, use today’s experiences to continue to invent tomorrow’s schools for our future hospitality professionals.Read more
Vatel cultivates the qualities required to be a good professional in the hospitality industry: being fluent in foreign languages, knowing how to work with other cultures... Hoteliers are attracted by Vatel students’ resumes, as Vateliens can tell us.Read more
François Perraud feels both a hotelier and a financial controller, an expertise that he likes to pass on to Vatel students.Read more
Jeremie de Fombelle has always loved resorts and has seen many of them, before coming to Mauritius. And this is where he really fell in love! But economic competition is stiff. How can you stand out, if not by the quality of your management?Read more
A professor of marketing, corporate promotion and negotiation, Sophie Lot loves adult education and teaches at Vatel Switzerland.Read more
Thanatat Boonpeng: a young Vatel graduate at Siam Kempinski Hotel Bangkok.Read more
Every day, Vatel students and instructors prepare for class, study, and fan the flames of their curiosity, thanks to the cutting-edge digital library provided by the ScholarVox platform. Come right this way for digital access to knowledge!Read more
An MBA specializing in ecotourism opens in Madagascar. This island has all it takes to materialize this demanding approach of responsible and innovative tourism.Read more
New ideas, enthusiasm, the desire to embrace a gourmet universe: Jerome Ferrer’s story has all the ingredients that inspire the best “success stories” to strategy professors!Read more
The hospitality and tourism industries are particularly concerned by sustainable development. And what if Vatel alumni played a key part in this transition towards more environmentally friendly hotel management?Read more
Travel broadens the mind, as the old saying goes. It also leads to unconventional restaurants. Let’s meet two Vateliens who founded Le Kaya Restaurant in Tignes.Read more
Besides having a Bachelor or an MBA Vatel, what does being a Vatelien mean?Read more
Throughout their entire careers, Vatel alumni remain in touch with their schools. This is also true for Kevin Tessieux, who has never forgotten that he was also once a student, and who now shares this knowledge with students today.Read more
Chahrazade Baroudi, a Vatelien since 2013, describes her job as Marketing and Communication Manager in IDAM, Alain Ducasse’s restaurant on the top floor of the Doha Museum of Islamic Art, in Qatar.Read more
Future hospitality professionals, welcome to Vatel’s 100% management simulation serious game! For an entire week and on three continents, MBA students met the challenge of managing a 4-star hotel and a resort in the Indian Ocean. The winners are...Read more
Who is Gaelle Garnier, the new manager of the network of 35,000 Vatel alumni throughout the world? Let’s meet a Vatelien who works with Vateliens!Read more
The 25th Eurhodip conference, which Vatel took part in, took place in Croatia. Targeting responsible tourism, this conference allowed participants to have more information on opening higher education courses in the field of sustainable development.Read more
Designed to address the needs of the global hospitality industry, the Marco Polo program strengthens the international profile Vatel students have and has just received the prestigious Best Innovation in an Educational Program Award.Read more
Graduated in 2011, Alexis Bouche began his career in England. Six years later, he returned to France and is now the Sales Manager of the 5-star hotel, Villa Maïa.Read more
Nearly 40 years old, and now 50 campuses in 32 different countries: Vatel Group opened its first school in Paris and is continuing to grow and duplicate its innovative educational concept in schools abroad.Read more
Trained at Vatel Nimes ten years ago, Chloe Wu has a brilliant career in China. She no longer works in the hospitality industry, but has not forgotten her passion of hospitality and service...Read more
The Vatel International Research Center in Hotel and Tourism Managementhas just published the 10th edition of its Journal, which targets research and reflections on changes taking place in the hospitality and tourism industries.Read more
Curiosity, humility, team spirit... A Vatelien shares his commitment to values his school transmitted to him.
The same international spirit that students have Vatel and 4 students in nursing undertake a humanitarian project in Madagascar.Read more
A traveler - salesman - ambassador, Marco Polo introduced Asia, at that time nearly unknown, to Europe. This inspirational fate has given its name to Vatel’s international exchange program, where students can study at another Vatel campus for a year.Read more
The most senior representatives in the international hospitality industry give Vatel the Best School Hospitality Award. An entire profession thus acclaims them.Read more
Learning the skills needed to be a manager, quick employability, international careers... Vatel, the passport that gets you hired. See the video.Read more